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DELIVERY & RETURNS

All orders are shipped direct duties paid, please contact our customer team via email (sales@zikospetaccessories.com) or call +30 210 8051538 if you are contacted for payment details.

All prices quoted on the website are in € EUR and include 24% VAT.

FOR CYPRUS

  • Shipment abroad & to Cyprus after phone or e-mail communication for calculating transport costs

FOR ITALY

  • Shipment abroad & to Italy after phone or e-mail communication for calculating transport costs

FOR SPAIN

  • Shipment abroad & to Spain after phone or e-mail communication for calculating transport costs

FOR UNITED KINGDOM

  • Shipment abroad & to United Kingdom after phone or e-mail communication for calculating transport costs

FOR GΕΡΜΑΝΥ

  • Shipment abroad & to Germany after phone or e-mail communication for calculating transport costs



FOR NON EUROPEAN UNION SHIPPING TERMS AND CONDITIONS
All international shipments external to the European Union are shipped Direct Duties Paid (DDP) through Hellenic Post, or DHL, or Fedex.

When placing your order, please ensure all billing and shipping details are correctly provided. Once a delivery has shipped we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received.



-RETURNS POLICY

We aim to provide you with full satisfaction in regards to your experience with our website and services. If you are unsatisfied with your order, you can arrange for a complimentary return and refund. Please notify us via email or phone of your intent to return within 14 days of receipt of your purchase(s). Returns received outside of this window or without notification may be rejected by our team.

To arrange a return, please:

  • Notify our team via email or phone of your intent to return.

Email: sales@zikospetaccessories.com - Phone: +30 210 8051538

Our shipping team will arrange the return delivery with our courier services and will email instructions to book the return pick up and all required paperwork for your return shipment.

You may also elect to use your own return shipping service. We strongly recommend that you notify our team of any shipment tracking details and insure the return shipment as we are unable to accept responsibility for any loss or damage incurred during transit to our warehouse. Please address the return to the following address:

ZIKOS PET ACCESSORIES
13, Kyprou Str., 145 62 Athens - Greece

The following conditions must be met for the return to be accepted and the refund processed:

  • Item(s) must be unworn, unwashed, and unused.

  • Item(s) must be returned the original condition received. All garment tags must still be attached and any packaging provided (boxes) is considered part of the product and must be returned to receive a refund.

  • Items that have been returned without garment tags or seals will not be accepted.

  • Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged.



If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.

At this time, we are unable to process exchanges directly and recommend customers arrange a return and refund for their original purchase and re-purchase replacement items directly on the site.


-REFUNDS

We endeavor to assess and accept refunds within 3 business days of their arrival to our workshop. Once your return has been accepted, you will receive an email confirmation of the refund being processed.

Please note that payment may take up to 10 business days to be received and that we are only able to process refunds to the original card of purchase.

Your refund will be processed minus any original delivery and shipping charges selected at the time of purchase. For non-EU customers, duty and taxes payments will not be refunded. We recommend customers contact their local authorities for any further information regarding these payments.

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