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HANDCRAFTED IN GREECE - WORLDWIDE SHIPPING

DELIVERY & RETURNS

  1. DELIVERY

All orders are shipped direct duties paid, please contact our customer team via email (zikoscollection@gmail.com) or call +30 6944595959 if you are contacted for payment details.

All prices quoted on the website are in € EUR and include 24% VAT according Greek Tax Law.

We can ship to most countries in the world. Shipping in Greece costs 8,90€. Shipping abroad costs 13,50€. All international shipments external to Greece are shipped Direct Duties Paid (DDP) through Hellenic Post. 

When placing your order, please ensure all billing and shipping details are correctly provided. Once a delivery has shipped we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received.


  1. RETURNS POLICY

We aim to provide you with full satisfaction in regards to your experience with our website and services.

If your item arrives damaged, please follow the warranty process and contact our team within 7 days of the order being received. Please notify us via phone or email (by sending for example a photo of the damaged item) of your intent to return. Returns received without notification may be rejected by our team.

Email: zikoscollection@gmail.com - Phone: +30 6944595959

After returning the product to the address provided by our support team, we winsend you a new item free of charge (we will reimburse you the return shipping cost).

Our shipping team will arrange the return delivery with the Hellenic Post and will email instructions to book the return pick up and all required paperwork for your return shipment.

Please address the return to the following address:

ZIKOS PET ACCESSORIES

13, Kyprou Str., 145 62 Athens - Greece

The following conditions must be met for the return to be accepted and the refund processed:

Item(s) must be unworn, unwashed, and unused.

Item(s) must be returned the original condition received. All garment tags must still be attached and any packaging provided (boxes) is considered part of the product and must be returned to receive a refund.

Items that have been returned without garment tags or seals will not be accepted.

Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged.

If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.

At this time, we are unable to process exchanges directly and recommend customers arrange a return and refund for their original purchase and re-purchase replacement items directly on the site.


  1. REFUNDS

We endeavor to assess and accept refunds within 3 business days of their arrival to our warehouse. Once your return has been accepted, you will receive an email confirmation of the refund being processed.

Please note that payment may take up to 10 business days to be received and that we are only able to process refunds to the original card of purchase.

Your refund will be processed minus any original delivery and shipping charges selected at the time of purchase. For non-EU customers, duty and taxes payments will not be refunded. We recommend customers contact their local authorities for any further information regarding these payments.

All orders are shipped direct duties paid, please contact our customer team via email (zikoscollection@gmail.com) or call +30 6944595959 if you are contacted for payment details.

All prices quoted on the website are in € EUR and include 24% VAT.

FOR CYPRUS

Shipment abroad and to Cyprus after phone or e-mail communication for calculating transport costs

FOR ITALY

Shipment abroad & to Italy after phone or e-mail communication for calculating transport costs

FOR SPAIN

Shipment abroad & to Spain after phone or e-mail communication for calculating transport costs

FOR UNITED KINGDOM

Shipment abroad & to United Kingdom after phone or e-mail communication for calculating transport costs

FOR GΕΡΜΑΝΥ

Shipment abroad & to Germany after phone or e-mail communication for calculating transport costs

FOR NON EUROPEAN UNION SHIPPING TERMS AND CONDITIONS

All international shipments external to the European Union are shipped Direct Duties Paid (DDP) through Hellenic Post, or DHL, or FedEx.

When placing your order, please ensure all billing and shipping details are correctly provided. Once a delivery has shipped we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received.

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